ORIGINAL FINE ART SHIPPING
Shipping is calculated during the checkout process based on size, weight and location. Original fine art orders placed before 5pm (CST) are usually shipped the next business day. Original fine art orders placed after 5pm will be shipped within 2 business days. If an item arrives damaged, please take a photo before opening and alert Carbon & Cotton immediately.
PRINT ORDER SHIPPING
Carbon & Cotton print products are made when you order them, we’ll make and ship your order within 3 business days after you’ve placed it. You will receive a confirmation email with tracking information, once your item has shipped.
ORIGINAL FINE ART RETURNS
If an item is unsatisfactory, please notify Carbon & Cotton within 3 days of delivered purchase. Original fine art must be delivered back to seller in the same condition as it was originally sent, then a full refund will be issued.
PRINT ORDER RETURNS
If an item is misprinted/damaged/defective, please notify Carbon & Cotton within 3 days of delivered purchase. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Any claims deemed an error on our part are covered at our expense. Unfortunately, buyer’s remorse is not included in the return policy for print orders.